OSX still sucks part2

Oh, I forgot to mention, yesterday I was having no end of trouble with software serial numbers. So much so that I called apple twice (the second time, I did not reach them, it was after 6pm pdt). So today I call them as soon as they open, only to get told the serial numbers should work, and surprisingly, they do!! What in the world is up with that? I really have no clue. I did not even have to type them in again, just press save again.